Information Collection and Use
We are the sole owner of the information collected on this site. We will never sell, share, or rent this information to, or with, others. Materials Handling Systems Ltd collects information from our users at several different points on our website.
Security and Performance
MHS uses a third party service (click here for their privacy notice) to help maintain the security and performance of the MHS website. To deliver this service it processes the IP addresses of visitors to the MHS website.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Making a complaint
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
This web site may contain links to other sites. Please be aware that Materials Handling Systems Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Materials Handling Systems Ltd.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
Notification of Changes
At Materials Handling Systems Ltd, your privacy is extremely important to us. If you have any questions about the privacy statement, the practices of this site, or your dealings with us, please contact us and let us know. Thank you.
Tel: 01908 630 690